Terms & Conditions

Terms & Conditions

As a visitor or a customer of this website, you agree to the following Terms & Conditions of use. Please be sure to read this carefully before making a purchase. You are bound to these Terms & Conditions once you have agreed to make a purchase.

Age Restrictions
This site is available to all UK residents over the age of 18. Nothing on this site is restricted in viewing audience but you must be 18 to purchase goods from this site. Before you complete your purchase you must check the box stating that you have read these Terms and Conditions and our legal Disclaimer. We do everything we can to prevent purchases being made by under-age customers, however we cannot be held liable for those who breach this contract.

All goods on our website are described as accurately as possible. Occasionally, there may be inaccuracies or typographical errors. Sweet Velvet reserves the right to correct, amend or improve any information on this site. We also reserve the right to discontinue, temporarily or permanently, any goods or range of goods.

In the rare event that a product you have ordered is out of stock or unavailable for some other reason, we will contact you and suggest an alternative product or a refund. If you wish, you may opt to wait until the product becomes available and we will dispatch it as soon as possible.

Individual goods are covered by the warranties of their specific manufacturers. Sweet Velvet accepts no liability for any loss or injury incurred as a result of using any product and no product endorsements are given or inferred.

All prices on Sweet Velvet are quoted in Pounds Sterling and are inclusive of VAT (20% at the time of writing).

Sweet Velvet reserves the right to change any prices displayed on the site without prior notice.

Sweet Velvet reserves the right to cancel an order if goods have been displayed with the incorrect price due to typographical error, or for any other reason.

Sweet Velvet accepts credit and debit cards via PayPal and PayPal transfers.

Credit and debit cards accepted are: Visa, Mastercard, Switch and Solo. Payment is taken before goods are dispatched. This is the fastest method of payment and delivery of goods can be expected soon after. All transactions are processed via PayPal and no information on credit card numbers is held by Sweet Velvet.

Deliveries will only be made once payment has been received. Authorised orders placed by 5pm will be dispatched that day to the verified address for the payment method. Delivery times can be seen when you choose your shipping option in the Checkout.

Delivery prices quoted on this site are to the mainland UK. If you are outside of this area you may be asked to pay a higher postage price if required by Royal Mail or other courier. You will be given the option to cancel your order if this is required. The definition of mainland UK is that applied by Royal Mail for the calculation of postage costs.

All costs for returns are at the customer’s expense. This will be reimbursed if products are found to be faulty and returned within the time specified. Due to the nature of many of the products available from Sweet Velvet any products that have been opened and are not found to be faulty will NOT be accepted as a return for a refund. This is for the protection of all of our customers. Goods that are special order or made to client’s specifications will also only be accepted as a return if faulty

We ask you to check all deliveries for signs of damage before you sign for them. If you can see that they are damaged, do not sign for them and contact us immediately. We will arrange for your order to be re-dispatched.

If you discover that goods are faulty after you have signed for them, please notify us by email or telephone within 7 days of receiving them. You must quote your Order Number and product descriptions and state your reason for return. Please then return goods in their original packaging. Pending our inspection and verification that goods are faulty, we will contact you to offer a full refund, replacement or exchange.

NB – We strongly suggest that you use registered post to send your goods back to us to ensure that they arrive safely. Sweet Velvet will not be responsible for returned items that are lost in the post or damaged in transit when being returned.

Changes made to Terms & Conditions
Sweet Velvet reserves the right to amend any details of our Terms & Conditions when necessary and without prior notice. Nothing in this document affects your statutory rights as a consumer.

By accepting these terms and conditions, you are agreeing to fully indemnify Sweet Velvet and its affiliates from and against all liabilities, claims, actions, expenses or costs made by any third party due to or arising from the use or the misuse of this site or due to your breach of these terms or due to your breach of any rights of a third party.

This site is copyright © 2012 Sweet Velvet. All rights reserved. All contents of this site, including text, graphics, logos, icons, design, arrangement, & all other material are reserved to Sweet Velvet. Any other reproduction, incorporation, modification, publication or distribution without prior written consent is strictly prohibited.

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